Payment for website projects is split into two stages:
50% upfront payment is due within 30 days of invoice. This invoice is issued once the client has agreed to the website design and authorised development to begin.
The remaining 50% balance is due upon approval for the website to go live, or 6 weeks from the date of the initial invoice, whichever comes first.
Where delays are caused by the Client (including but not limited to late content, feedback, or approvals), the project will be deemed complete for billing purposes and the final balance will become payable.
The initial 50% payment is non-refundable and covers costs including hosting setup, domain registration, software configuration, and initial design work.
This payment does not include unlimited design revisions. Matlock Web Design reserves the right to limit revisions and charge for additional work where necessary.
Agreement to proceed (verbal or written) and issuance of an invoice constitutes acceptance of these Terms & Conditions and forms a contract between Matlock Web Design and the client.
Matlock Web Design uses third-party hosting providers and reserves the right to change providers where required for operational or technical reasons.
Hosting is charged in advance and pricing depends on the platform used:
SmartBuilder hosting: £130 per year
SSL Certificates: £60 per domain, per year
WordPress Websites: £200 per year, includes hosting, SSL and Elementor Pro
Domain renewals are charged separately. Certain domains (e.g. .com, .net) may incur additional renewal fees.
Where Matlock Web Design manages the domain, a basic webmail service (up to 100MB storage) may be provided.
Matlock Web Design is responsible for maintaining outgoing mail server functionality but cannot guarantee email delivery or inbox placement, as this is dependent on third-party spam filters and recipient systems.
Clients may choose to manage their own website content or request updates from Matlock Web Design.
Updates carried out by Matlock Web Design are charged at £50 per hour
Training may be provided upon request and may be chargeable
Fixing issues caused by client edits will be charged at an hourly rate
Clients will be provided with login details where appropriate. It is the client’s responsibility to manage and secure these credentials.
It is the Client’s responsibility to store and manage all login credentials provided.
Matlock Web Design is not responsible for lost, forgotten, or inaccessible passwords once they have been supplied to the Client.
Assistance with password recovery or regaining access to third-party platforms (including hosting accounts, domains, or email services) may be provided where possible and may be subject to additional charges.
Once a design has been approved and development has begun, Matlock Web Design reserves the right to limit revisions.
Additional charges may apply for:
Significant design changes
Revisions beyond the agreed scope
Clients are encouraged to provide clear direction early in the project to avoid additional costs.
Matlock Web Design does not guarantee search engine rankings or performance.
Basic SEO may be applied; however, we do not operate as an SEO specialist agency and accept no liability for search engine performance or changes in rankings.
The client agrees that Matlock Web Design shall not be liable for any financial loss arising from search engine performance.
The client is responsible for ensuring that all content provided (including text, images, logos, and products) complies with copyright laws and relevant regulations.
Matlock Web Design assumes all content supplied by the client is authorised for use.
The client agrees to indemnify and hold harmless Matlock Web Design against any claims arising from the use of supplied content.
This includes content for legal pages such as Privacy Policies, Cookie Policies, and Terms & Conditions.
Matlock Web Design does not provide legal advice or generate legal documentation unless explicitly agreed in writing.
The client is responsible for ensuring that all legal pages are accurate, complete, and compliant with applicable laws and regulations, and is advised to seek independent legal advice where necessary.
Matlock Web Design shall not be held liable for any legal issues, losses, or damages arising from content supplied or approved by the client.
Websites built using SmartBuilder software cannot be transferred to another hosting provider, as the software is proprietary and hosted on our servers.
Domains and hosting may be transferred; however, a new website would need to be created independently of SmartBuilder.
WordPress websites can be transferred. Upon request, a full backup can be provided for a fee of £100.
Once supplied, the client is responsible for installation and setup on their new hosting platform.
Domain names remain the property of the client, provided renewal fees are paid
Custom designs become the property of the client upon full payment
Templates remain the property of Matlock Web Design
Databases and scripts remain the property of Matlock Web Design or the original developer unless otherwise agreed
Matlock Web Design complies with GDPR and stores client data securely.
Data is only shared where necessary (e.g. domain registration) or where required by law. We do not sell or distribute client data to third parties.
Either party may cancel services at any time.
Any outstanding fees must be paid within 14 days
Payments already made are non-refundable
Matlock Web Design reserves the right to terminate services with one month’s notice.
We shall not be liable for any loss arising from termination of services.
Matlock Web Design reserves the right to suspend or permanently remove websites, hosting, email services, files, databases and associated content in cases of non-payment or prolonged non-communication from the client.
Hosting renewals and associated services are payable in advance. If payment is not received by the stated renewal date, services may be suspended or removed without further notice.
Whilst Matlock Web Design may, at its discretion, retain temporary backups of websites and emails, we are under no obligation to store, maintain or provide backups once services have expired, been cancelled or suspended due to non-payment.
The client is solely responsible for maintaining their own backups of website content, databases and emails where required.
Matlock Web Design shall not be held liable for any loss of data, emails, website files, rankings, business interruption or financial losses resulting from suspension, expiration, deletion or removal of services due to non-payment or failure to respond to renewal communications.
Matlock Web Design reserves the right to suspend or terminate services where a website is used for:
Illegal activity
Defamatory content
Pornographic material
Unsecured handling of sensitive data
File storage unrelated to website use
Services may also be suspended in cases of:
Non-payment of hosting or domain renewals
Outstanding invoices
Matlock Web Design reserves the right to:
Use subcontractors or third parties to deliver services
Refuse content deemed unlawful, offensive, or inappropriate
Update these Terms & Conditions at any time
Use of our services constitutes acceptance of these Terms & Conditions.
Matlock Web Design cannot guarantee the performance, availability, or reliability of third-party services including (but not limited to) hosting providers, domain registrars, email services, DNS configuration, or search engine indexing.
The Client acknowledges that such services are outside the direct control of Matlock Web Design, and no liability shall be accepted for issues arising from them.
